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Sales and Marketing
In facing new business challenge and keen competition, executives should need to know how to adapt the way to “Customer-focused” or even “Profit-focused” instead of Product-centric profile or Personal Selling profile. How to create high value customers and maintaining long-term profitable customers can lead to a successful way. How to serve different customers in an effective and efficiency way is the core problem of many companies. It is not talking about a day-to-day operational management, but needs to consider and concern more about the critical elements on people, planning, business process and applications in building every success.
- Customer Relationship Management (CRM) – 2-Day Executive Workshop for Retailing Industry (SM2)
- Customer Relationship Management (CRM) – 2-Day Executive Workshop for Manufacturing Industry (SM/3)
- Customer Relationship Management (CRM) – 2-Day Executive Workshop for Banking and Finance (SM/4)
- Customer Relationship Management (CRM) – 2-Day Executive Workshop for Service Industry (SM/5)
- An Integrated Approach on “Effective Implementation on Customer Satisfaction/Complaints Handling Management System Workshop" (SM/6)
- 2 Days Effective Negotiation Skill Workshop (COURSE CODE :MGT/9)
- 2 Days High Impact Presentation Workshop (COURSE CODE:MGT/10)
