|
itSMF – Accredited ISO/IEC 20000 Consultant Training Course (IS/6)
Course Introduction
This course is an intensive case - study oriented 3 days workshop designed for internal auditors and consultants who play a role or provide support in ISO/IEC 20000 implementation. Real life case studies and practical examples are used to guide delegates through the implementation route and prepare delegate to conduct an ISO/IEC 20000 assessment or audit.
Course Objectives
At the end of this course, you will be able to:
- Understand the benefits of achieving ISO/IEC 20000 certification
- Define delegates path towards implementation of ISO/IEC 20000
- Define the relationships between the different Service Management processes from an implementation perspective
- Understand the role change imposes on an organization and how to deal with this from a ISO/IEC 20000 implementation perspective.
- Understand what is required for ISO/IEC 20000 Audit
Course Outline
The course is aimed at practicing IT Consultants who wish to assist organizations to prepare for certification under the ISO/IEC 20000 certification scheme. The course covers the interpretation and application of the ISO/IEC 20000 standard and enables consultants to develop the Service Management capability of an organization and assess its readiness for certification. The exam will be conducted at the end of the training.
Delegates will be provided with a manual containing a copy of the classroom visual aids, assignments, sample exam and a feedback form.
Target Audience & Pre-requisites
IT Consultants, Quality Consultants, IT Services Providers, IT Service Managers, and IT Auditors involved in the implementation of ISO/IEC 20000.
Delegates must hold an ITIL Foundation certificate, or be either an IT practitioner or manager with at least five years’ general IT experience in an IT Service Management environment either as a practitioner, supervisor or manager or Service Management consultant with at least five years general IT experience and at least 3 years experience in IT Service Management processes or projects.
Facilitator
A pioneer in the audit and assessment of data center operations, he performed over 100 data center reviews for such companies as Bank of America, Bank of Montreal, Toronto Dominion Bank, US Federal Reserve Bank, Central Bank of Indonesia etc. He also assisted several companies on their “Quest for Excellence” by adopting IT Infrastructure Library best practices and assisted organization to achieve ISO/IEC 27001 certification.
He taught many courses related to various CMMI Maturity Levels, with emphasis on standards such as IEEE, ISO, ITIL and other best practices and models. Complementary to the CMMI products, he also delivers training and consulting services for IT Infrastructure Library (IT Service Management), ISO 9000, ISO 20000, ISO 27001 and CobiT. He holds the Manager’s certificate in IT Service Manager (EXIN), and is an instructor for ISO/IEC 20000 consultant course (itSMF).
Language
The course will be delivered in English with English Materials
Certificate
Delegates who successfully complete the course and pass the exam will be recognized as certified ISO/IEC 20000 Consultants under the itSMF scheme. For those delegates who don’t meet the requirements stipulated in pre-requisites stated above or fail the exam would be awarded a course attendance certificate only.
|
