IRCA CERTIFIED ISO 20000 IT SERVICE MANAGEMENT

IRCA CERTIFIED ISO 20000 IT SERVICE MANAGEMENT SYSTEM LEAD AUDITOR TRAINING

Information Technology systems and services are a key component of global trade and a breakdown in these systems can cause a considerable risk to business continuity. Within the context of the ISO 20000 standard, information technology services should provides confidence that IT suppliers can design and supply IT services that consistently meet customer needs. The purpose of our Information Technology Service Management (ITSM) Auditor Certification Programme is to provide confidence to accredited certification and to business and industry that auditors certified to this programme are competent.

The aim of this course is to provide delegates with the knowledge and skills required to perform first, second and third party audits of Information Technology Service Management processes against the requirements of ISO/IEC 20000-1 Part 1 Specification conducted in accordance with ISO 19011 Guidelines for Auditors.  

Course Objective

• Explain the purpose of an Information Technology Service management (ITSM) including policies, processed based framework with linked activities to enable the effective management and implementation of all information technology services;
• Explain the purpose, content and interrelationship of ISO/IEC  20000-1 Part 1 Specification and ISM/IEC 20000-2 Code of Practice and ISO/IEC 17799:2005 and ISO/IEC TR 18044:2004;
• Explain the role of an auditor to plan, conduct report and follow up an ITSM audit in accordance with ISO 19011

Course Content

1. Introduction to IT Service Management System
2. The process approach to ITSMS and auditing
3. The purpose and content of the ISO 20000 series of documents
4. How to plan, complete and report the audit of an entire ITSMS
5. Accreditation, Certification and Auditor Competence

Who Should Attend
Those intending to acquire the competence to audit an organization's ITSM to meet the requirements of ISO 20000, either as third or second party auditor.

Certificate
Delegates who successfully completed the course and passed the continuous assessment & written examination will be issued a Certificate of Successful Completion by IRCA, which designate fulfillment of the training requirements for IRCA ITSM Auditor/Lead Auditor registration.